At Akali Antwerp, we want our customers to have a smooth shopping experience. Please read our Shipping & Refund Policy carefully before placing an order.
We process and ship orders as quickly as possible. Delivery times may vary depending on your location.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Shipping costs (if applicable) will be displayed at checkout before you confirm your purchase.
We accept returns as long as a request is made within 14 days of receiving the product.
If you are not satisfied, we always try to find a fair solution:
Partial Refund – In some cases, we may offer a partial refund while you keep the product.
Free Return & Full Refund – If a partial refund is not acceptable to you, you may return the product(s) to us free of charge, and we will issue a full refund once the return is received.
Items must be returned in their original condition and packaging.
Refunds will be issued using the same payment method used for the original purchase.
Once we have received and inspected the returned items, you will receive your refund within 5 business days.
To request a return, please contact us within 14 days of delivery at:
📧 info@akaliantwerp.be
We will provide you with the instructions and prepaid return label.
If you receive a damaged or incorrect item, please notify us immediately. We will arrange either a replacement or a full refund, at no extra cost to you.