Shipping & Refund Policy – Akali Antwerp
At Akali Antwerp, we want every customer to enjoy a seamless shopping experience. Please take a moment to read our Shipping & Refund Policy before placing your order.
1. Shipping
We process and ship all orders with great care. Delivery times may vary depending on your location.
Once your order has been shipped, you’ll receive a confirmation email with tracking details (if available).
Any applicable shipping fees will be displayed at checkout before you complete your purchase.
2. Returns & Refunds
We gladly accept returns if a request is made within 14 days of receiving your order.
Not fully satisfied with your purchase?
No problem — our team is always ready to find a fair and customer-friendly solution.
Partial Refund – In some cases, we may offer a partial refund while you keep the item.
Return & Full Refund – If you prefer to return your product, you can send it back to us, and we’ll issue a full refund once the item has been received and inspected.
Please note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Return Conditions
Items must be returned in their original condition and packaging.
Refunds will be processed using the same payment method used at checkout.
Once your return is received and approved, you’ll receive your refund within 5 business days.
3. How to Request a Return
To start a return, simply contact us within 14 days of delivery at:
📧 info@akaliantwerp.be
Our team will guide you through the simple return process and provide you with the necessary instructions.
4. Damaged or Wrong Items
If you receive a damaged or incorrect item, please let us know right away. We’ll arrange a replacement or a full refund at no additional cost.